Procedure for Returns

 

Pursuant to art. 64 of Legislative Decree 206/2005, the buyer has the right to withdraw from the sales contract without any penalty and without specifying the reason within 14 working days from receipt of the products. The right of withdrawal does not cover every buyer. The first limitation is its application only to consumers as defined by the Civil Code as natural persons acting for purposes unrelated to any entrepreneurial or professional activity carried out (art. 1469bis). Therefore, companies and retailers who have made purchases with a VAT number cannot exercise the right of withdrawal.

 

The procedure to follow is as follows:

 

1) Inform us, no later than 14 working days from the delivery of the goods, of your intention to withdraw from the purchase by calling our Customer Service at 3341879687 - 0810126579 or sending an email to info@madamalù.it 

 

In the communication, you must indicate your full name and the date of purchase. In case of partial withdrawal, you must indicate the code of the product(s) on which you wish to exercise the right of withdrawal. It is essential that the goods to be returned are intact, unused, and clean, placed in their original sales packaging, and that the garment labels are not torn. Otherwise, the return may be denied. Also, specify whether you want a refund or an exchange of the product, even for one of a different value.